Services timing out

Incident Report for Nubo Inc

Resolved

This incident has been resolved.

Posted Nov 14, 2025 - 21:51 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 14, 2025 - 21:48 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 14, 2025 - 21:46 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2025 - 21:30 EST

Identified

We have identified the root cause as an issue with NAT

Posted Nov 14, 2025 - 21:30 EST

Investigating

We are currently investigating issues with services randomly timing out.

Posted Nov 14, 2025 - 21:01 EST

This incident affected: Nodes & clusters (US-EAST-01 Node (Pulsar), US-EAST-02 Node (Red Dwarf), US-EAST-01 Cluster (Prod)) and Services (Web platform (Pilot), Backend app launcher (Shuttle), Auth and billing system (Stargate), Image registry).